About This Privacy Statement and Xplorenest.com

When Does This Privacy Statement Apply?

This Privacy Statement pertains to any identifiable personal information that Xplorenest.com or its mobile application collects from or about you. It does not cover anonymous data that cannot be used to identify you. This website may include links to third-party websites, for which Xplorenest.com is not responsible regarding their privacy practices or content. We advise you to read the privacy statements of these third-party sites carefully.

Data Controller

The data controller for all information provided to or collected by Xplorenest.com and its mobile applications is Xplorenest.com, a limited liability.For any questions about this Privacy Statement or our privacy practices, please contact our Data Protection Officer via email at Compliance@Xplorenest.com.

About Your Personal Information and Its Uses

What Personal Information Does Xplorenest.com Hold About Me and Others?

Information You Provide Directly

Xplorenest.com collects and uses the information you provide directly to offer the services you request. For instance, when you register a Xplorenest.com account, you may provide your name, gender, birthday, mobile number, email, and other details. When booking flights, train tickets, or using our car rental service, you might provide passenger names, genders, ID document numbers, and the contact person’s name, mobile number, email, and delivery address. Similarly, when booking hotels or tickets for tourist attractions, you may provide travelers’ names, the contact person’s name, mobile number, and email. For payment of travel products, you might provide your bank card number, the mobile number linked to the bank, or your credit card number, cardholder name, and expiry date.

To customize our services for you, we may also collect information about your travel plans and preferences, such as meal requirements, departure date, check-in and check-out times, seat choice, ticket choice, insurance choice, and other services (like car rental, attraction tickets, and travel guides) provided by Xplorenest.com.

If you contact our customer service team or reach out through other means (such as social media), we will collect information from you, including your name and contact details. This includes recording phone conversations when you call us and when we call you.

You may also participate in referral programs or sweepstakes, which will require you to provide your name and contact information. Additionally, you can give us feedback or request help with using Xplorenest.com’s travel services.

If you are traveling with other guests or making a booking on someone else’s behalf, you will provide similar details to Xplorenest.com. However, please ensure that the individuals whose personal information you provide are aware of this and have agreed to share their information with Xplorenest.com for these purposes.

• Information We Collect Automatically

Xplorenest.com gathers certain information about you automatically. Specifically:

Log Information: This includes data that the system may collect automatically through cookies, web beacons, or other channels when you use our services, such as:

• Device or software information, including your IP address, software version, and device identifier (IDFA/IMEI) of your mobile device, as well as the configurations of the web browser or mobile device you use to access our services.
• Information on what you search for or browse when using our services, such as web pages visited, search terms used, and other information provided or browsed through our app.
• Content shared through our services, including photos uploaded, comments, and timestamps.
• Preferences such as language, region, and currency.

Location Information: Collected when you enable your device’s location feature and use our location-based services. This includes geographical position data collected via GPS or Wi-Fi, address information from your account details, and shared information showing your current or past location. You can disable the location feature to prevent us from collecting this information.

For more details on our use of cookies, please refer to our Cookie Statement below.

Information We Receive from Other Sources

We also obtain information from affiliates and business partners. For instance, when you make a booking or reservation through the website or mobile app of one of our affiliates or partners, your booking information may be forwarded to us to process and confirm your booking. Additionally, if you log into Xplorenest.com using your social media account, with your consent, your personal information will be shared with us through that social platform.

We may also integrate calling services into our platforms, allowing you to connect with us. When this happens, we receive metadata about the call activities, such as the origin of the call, your identity, and the date and duration of the call.

Special Categories of Personal Information

To fulfill your travel requests for disability accommodations and dietary preferences, some of the information you provide may be considered “special category” personal information.

How Does Xplorenest.com Use My Personal Information?

Xplorenest.com generally collects and uses your personal information for the following purposes:

1. Providing Services: We use your personal information to complete and manage your online bookings. Additionally, we offer related products and services through affiliates, business partners, and third parties.
2. Fulfilling Obligations: This includes handling insurance claims and payments under relevant policies, processing commissions paid to partners, claiming losses caused by service partners, or recovering payments made.
3. Account Management: When you create a Xplorenest.com account, we use the information you provide to manage your account and offer practical features. You can manage bookings, adjust personal settings, add frequently used passenger information, check past bookings, evaluate orders, and manage payments.
4. Responding to Inquiries and Requests: We provide multilingual customer service to assist you whenever needed.
5. Marketing Activities: If you have a Xplorenest.com account, we use your personal information for marketing purposes, such as sending you information and promotional activities related to travel products or services that may interest you.
6. Contacting You: We respond to and handle your questions or requests, send booking-related messages (e.g., confirmation of a successfully submitted booking, reminders to complete unfinished bookings), and may also send you questionnaires or invite you to provide feedback on our services.
7. Market Research: Occasionally, we invite you to participate in market research to better understand your interests in our products, services, and websites.
8. Improving Service Security and Reliability: We detect and prevent fraud and illegal activities, using your personal information for risk assessment and security purposes. If you use our app, it sends us error-reporting information in case of crashes or hangs, helping us investigate errors and improve app stability.
9. Data Analysis: We analyse Pyour personal information to understand your location, preferences, and demographic information, or match it with data from other sources (including third parties) to develop our products and services or marketing plans and improve our services.
10. Daily Operations: This includes booking management, customer verification, technical support, network maintenance, troubleshooting, internal administrative affairs, internal policies and procedures, and producing internal reports.
11. Monitoring:
    • We monitor customer accounts to prevent, investigate, and/or report fraud, terrorism, misrepresentation, security incidents, or crime, in accordance with applicable law.
    • Your phone conversations with our customer service staff, both incoming and outgoing, may be recorded. We use these recordings to monitor the quality of our customer service, verify the accuracy of the information you provide, prevent fraud, or for internal staff training.
    • We monitor your use of our website or app to help us refine and improve their functionality.

12) Reviews and Feedback

We display guest reviews on the relevant accommodation information pages on our websites, mobile apps, social media accounts, and social media apps, as well as on the websites of the related accommodation or business partners. This helps inform other travelers about the quality of the travel products, destinations, or services you have used. We also aggregate your review data with feedback from other customers to sort and prioritize guest reviews. Unless included in your public profile, we may use the information in your reviews or other destination-related information you share with us in an anonymous form to help travelers find the right destination and best accommodation.

13) Payment Verification

If you use a credit or debit card for payment, we use third parties to verify the validity of the sort code, account number, and card number you submit to prevent fraud.

14) Investigations and Complaints Management

We use the information you provide to investigate any complaints received from you or others about our website, products, or services. This data is also used in connection with legal claims, compliance, regulatory, and investigative purposes as necessary, including the disclosure of such information in connection with legal processes or litigation.

15) Legal Requirements

In certain cases, we may need to use your information to handle and resolve legal disputes, regulatory investigations, and compliance matters. This includes responding to requests from government or law enforcement authorities conducting an investigation or enforcing the Terms and Conditions related to any services provided by Xplorenest.com.

Withdrawing Consent or Objecting to Direct Marketing

If we rely on your consent for any activity, you have the right to withdraw it at any time. However, withdrawing your consent may affect our ability to perform certain contracts with you, such as fulfilling your booking. To withdraw your consent, please contact us at Compliance@Xplorenest.com.

How Does Xplorenest.com Share My Information?

We may share your booking, account, device, and location information with our affiliate companies and third parties to ensure the successful provision of services. Our partners include:

• Providers: This includes hotels, airlines, cruise lines, car rental agencies, travel agencies, scenic spot operators, and event providers and agents that meet your booking needs. These providers may contact you as necessary to provide travel products or services. They are not controlled by Xplorenest.com, and any personal information shared with them is subject to their privacy policies and security practices. We encourage you to review the privacy policies of any travel provider whose products you purchase through Xplorenest.com.
• Third-Party Vendors: We work with third-party vendors under contract to provide services or functions on our behalf, such as credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes, and fraud prevention. These vendors may collect information on our behalf to operate website features or deliver online advertising tailored to your interests. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

Financial Institutions and Third-Party Payment Agencies

When you make a booking, request a refund, or purchase insurance, we share the relevant information with the appropriate financial institutions or third-party payment agencies. Additionally, for fraud detection and prevention, we may share other necessary details (such as your email address, phone number, and IP address) with these institutions.

 

Business Partners

We may collaborate with business partners to offer products or services, or their products or services may be available on our websites or apps. You will know when a third party is involved in a product or service you have requested because their name will appear, either alone or alongside ours. If you choose to access these optional products or services, we may share your personal information with those partners. Please note that we do not control the privacy practices of these third-party business partners.

Affiliated Companies within Our Corporate Family

We may share your personal information with our affiliated companies to provide you with the requested service and information about other travel-related products and services. All parts of our company adhere to similar protection measures for your personal information, which are no less stringent than this Privacy Statement.

 

We may also share your information to comply with legal obligations, protect our or your interests in legal matters, and in the event of a merger or acquisition.

Modification of Privacy Statement

Xplorenest.com will update this Privacy Statement as necessary. We may revise it from time to time as we deem appropriate. The date of the latest update will be noted, and the update will take effect upon publication. Without your explicit consent, Xplorenest.com will not reduce your rights under this Privacy Statement. Major changes will be prominently posted (for example, for changes concerning certain services, we will inform you via email). Therefore, you should review this Privacy Statement periodically to stay informed about our most current policies.

Cookie Statement

We use cookies to provide our services and enhance our website.

What is a cookie?

A cookie is a small text file stored on your computer when you visit our website. For more information about cookies, please visit www.aboutcookies.org.

What cookies does Xplorenest.com use?

We use the following types of cookies:

Essential Cookies

• These cookies are necessary for our website to function. They include cookies that allow you to log into secure areas, use a shopping cart, and pay for travel products.

Non-Essential Cookies

• Functionality Cookies: These cookies recognize you when you return to our website, allowing us to personalize content and remember your preferences (e.g., language, region, and currency).
• Analytical and Performance Cookies: These cookies help us count visitors and understand how they navigate our website. This information helps us improve website functionality and ensure users find what they need easily.
• Targeting Cookies: These cookies record your visit, the pages you viewed, and the links you followed. We use this information to make our website and the travel products we show you more relevant to your interests.

We use both session and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your computer and are activated when you revisit our website.